Delivery Information

Pattersons Delivery



Please be aware, due to an increased demand for products and potential staff shortages, we are sorry to announce, we can no longer promise our next day delivery service. In addition, for staff and customer protection, our external courier company Parcelforce will no longer be asking customers to sign for their orders. Instead, they will ask for your name and sign for the order on your behalf. 


Online Delivery Service

Cut Off Point

Order Value Under £75*

Order Value Over £75*

National Delivery(Within 3 Days)




Selected Working Day




Saturday Delivery

2pm Friday



Click & Collect**




* ex VAT.  ** Monday – Friday 8.30am – 5pm from all branches. For collection from the Bristol & Redditch branches your goods will be ready next working day to be collected.


We Offer Flexible Delivery That Doesn't Cost The Earth





Here at Accommodation Supplies, we are dedicated to making our service as flexible as possible to meet your requirements.

Our Standard Delivery Is National (Within 3 Days) 

We use a national courier to deliver your accommodation supplies and cleaning products. If you place your order by 2pm and everything is in stock we will deliver your order within 3 working days. Some areas of the UK take a little longer, such as postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH30-44, PH49-50, ZE, BT, IM & TR21-25 but no longer than 3 days. Our normal next day delivery service excludes weekends. Orders placed between 2pm Friday and 2pm Monday will be delivered on Tuesday. The only products we can’t deliver next day are our inventory packs and room packs. Why? They take a little longer to pick, pack and check due to the amount of inventory included in every box. But, we still deliver these quickly and aim to have these to you within 3 working days.

Order In Advance

Order your cleaning supplies and inventory now and pick a future date for your goods to be delivered. This enables you to plan ahead and keep on top of your schedule! 

Saturday Delivery

Our flexible delivery extends to a Saturday service! For £25.00, our efficient delivery team aim to get your goods to you before 12pm. Orders must be received by 2pm on the Friday.

Click & Collect

Need some accommodation products or cleaning supplies in a hurry? Call the team, or order online, and you can collect your order directly on the same day from our Accommodation Centre in Newton Abbot if you place your order by 4pm. We can also arrange for your cleaning products and inventory supplies to be delivered to our parent company: Pattersons Cleaning & Catering Supplies for collection, if that is easier. With a trade counter in Redditch, West Midlands and a large showroom in Bristol, choose click and collect for these sites and your cleaning and inventory supplies will be ready for collection the next working day. 


Currently we are unable to deliver our accommodation supplies and cleaning products outside of the UK and only to UK mainland.

Free Delivery

Delivery of your cleaning supplies and inventory products is free if your order is placed online and over £75.00 ex. VAT. (Mainland UK only). This excludes special delivery requirements and non stocked products. Orders placed on our accommodation & cleaning supplies website below £75.00 ex. VAT) are subject to a delivery charge of £5.95 + VAT.

Non-Stocked Items

All specially obtained catering, cleaning and accommodation supplies which are non-catalogue products are subject to the relevant manufacturers' carriage cost; delivery lead times will be advised at point of order. We implement a strict non-returnable policy for specially obtained non-catalogue products.

Delivery Policy

Sometimes your cleaning supplies and inventory will be damaged in transit, though rare as we take every care to ensure your order is received perfectly. If this does occur upon delivery obvious signs of damage must be detailed on the receipt note or driver's paperwork. Accommodation Supplies must be informed within 24 hours in the unlikely event of damaged or short deliveries. Please note all received cleaning and inventory supplies must be signed for when we deliver. Therefore please ensure someone is available upon receipt of your accommodation and cleaning equipment to provide a signature. Customers have the right to refuse delivery of damaged items but we would request that you inform our Customer Services at so we can make things right for you quicker.

Now You Know We Deliver - Start Shopping For Your Cleaning & Inventory Products



© Copyright Pattersons (Bristol) Ltd 2018. All rights reserved. VAT number 449215737 & are trading names of Pattersons (Bristol) Limited, a company registered in England and Wales. Company number: 1107210