Any Questions We Can Answer?
Do you have any questions about Pattersons Cleaning & Catering Supplies in regards to delivery, your account, online ordering, web functions, payments or returns? Find them here! We've done our best to compile a list of the most frequently asked questions our customers ask, so you can get on with your day.
When will my order arrive?
Our standard delivery is next day, but there are some exceptions and you must order before the cut off point for your area. Depending on where you are in the UK and whether or not you have ordered bespoke or non-stocked cleaning and catering products, delivery times can vary. To find out when you will receive your cleaning, bar and catering product order, click here to view our delivery information page. You will receive an order acknowledgement when you order online at Pattersons.co.uk which will details when your order will arrive. Make sure you check this out first to find out the answer.
Do I qualify for free delivery?
Any inventory and cleaning supplies orders over £75 (ex. vat) to be delivered on a weekday will not incur a delivery charge, and if you are picking up from one of our collection centres it will be free no matter how much you spend. You can find more information on delivery charges here.
Why have I only received part of my order?
If some of the cleaning products or catering supplies you ordered has not been delivered with the rest of your order, this may be because the item in question was not in stock at the time the order was placed, and therefore will be delivered later than the rest of the order. Check your order acknowledgement as this details stock availability. If you have any queries regarding this, get in touch with the Pattersons Cleaning & Catering Supplies team on 0117 934 1270. Or email us on Web@Pattersons.co.uk
How can I check stock availability?
When placing your cleaning or catering order online, you may see a van or clock symbol next to a specific product which indicates whether the product is in stock or not. If the product has a van symbol next to it, it means that your catering & cleaning goods are in stock. If the product has a clock symbol next to it, this means that the item of bar, catering or cleaning is not in stock. By hovering over the icon you will see the lead time. Alternatively you can contact the Pattersons Cleaning & Catering Supplies team who can check stock availability for you and let you know the delivery date. Email the team on hello@Pattersons.co.uk
How do I open a trade account?
It’s quick and easy to open a trade account with us if you are a business, all you need to do is fill in an Account Application Form which is available to download here. Alternatively, give our customer services team a call on 0117 934 1270 for further assistance.
Do I need a trade account to buy from Accommodation Supplies?
You can still purchase cleaning, bar and catering products without a trade account. If you are looking for wholesale supplies to use at home, just be aware that our prices are listed without VAT. For more information on non-trade accounts, click here. Our bar products are very popular with customers looking to stock their home bar!
I have forgotten my username and/or password- what do I do?
If you have forgotten any of your online ordering details, simply get in touch with the Pattersons Cleaning & Catering Supplies team at 0117 934 1270 or at web@Pattersons.co.uk who can reset your password and get you back into your account straight away. Or you can click on the forgotten password link which will trigger an email to our team who can deal with your request.
How can I add a new address to my account?
To protect you against fraudulent behaviour, account customers are unable to edit this page. You can however request for new addresses to be added by calling the customer services team on 0117 934 1270. Or email us at accounts@Pattersons.co.uk
If you are a non-account holder, you can update your delivery address online.
I’ve tried placing an order online but it’s not working- what do I do?
If you’re having trouble placing an order online, there are several things you try.
To complete your order, you will need to add an 'Order Reference' in the box above delivery comments. This is a mandatory field as we have many customers that require an order reference. However, if you do not use an order number system just enter your name and proceed to the checkout. Simple!
If you are still having trouble placing an order with us, contact the customer services team at web@Pattersons.co.uk or call 0117 934 1270 for instant help.
How do I pay for my order
If you are a non-trade account customer of Pattersons Cleaning & Catering Supplies, you will need to pay for your order using a debit or credit card. If you are a trade account customer, you have the option to pay on account. For more information on payments, click here.
I am the owner/manager of the company and want to monitor employee spending- how can I do this?
You can set up budgets and manage authorisation orders as well as approve, amend or reject orders electronically. To get this set up, simply contact the Pattersons Cleaning & Catering Supplies team on 0117 934 1270 or speak to your Account Manager. Once this has been set up, you can use the Budget Control function in your Account section to determine authorisation levels for your buyers based on single-order values or monthly budget figures. Just complete the fields applicable with the applicable limits. If the fields are left blank then all orders will require authorisation.
Where can I find my contract prices?
If you have contract pricing on cleaning products and inventory you can find the list of these in your Order Pad in the Account section of your online account. To speed up your online ordering, you can manage your order pad into folders and label them. This way you can ensure that only the items that you want to order regularly are together in one list. You can also add other cleaning & catering products not on your order pad to these files by locating the product online, clicking 'Add To Favourites' and via the 'Favourites' option adding these to the same folder.
Where can I find my past orders?
Any cleaning & catering orders placed through your online account will be available to view in 'My Past Orders' in the Account section. You can search by date, product or stockcode. If you are a manager approving orders for an account, these orders will be saved in the users’ account that the order was placed.
How do I return an order?
Returning any cleaning product, bar supply or catering equipment to Pattersons Cleaning & Catering Supplies is incredibly easy to do, to find out how simply visit our returns page here. If you’re still unsure, you can contact the team at Web@Pattersons.co.uk for assistance.
Can I cancel an order?
Yes, you have a 30 minute window to cancel your cleaning and inventory order as our processes are streamlined and automated. When you place a cleaning, catering or bar product order with us it is sent straight to our warehouse for picking, so our speedy service may be too quick! The quickest way to contact Pattersons Cleaning & Catering Supplies is to do this is via CHAT on the contact us page. Or call the team on 0117 934 1270. After this time, it will not be possible to cancel your cleaning & catering order; however, you can still return the order to us as per the returns policy once delivered.
If you couldn't find the answer to your bar, catering or cleaning supplies questions here, our friendly team are on hand to help. Simply call Pattersons Cleaning & Catering Supplies on 0117 934 1270 or email hello@Pattersons.co.uk