Front Of House
Catering Crockery
Catering Glassware

Privacy Policy - Pattersons UK

At Pattersons Catering & Cleaning Supplies, it is our policy to respect and protect the privacy of our customers and the users of www.pattersons.co.uk. Through this Internet Privacy Statement, we want to reassure users of the site that we will not sell, share, or rent user information to others in a manner different than as set forth in this Internet Privacy Statement. Looking after your personal data is highly important to us and we want you to be confident your data is secure and understand how data is used by Pattersons Catering & Cleaning Supplies.

What Our Privacy Policy Covers

Pattersons Catering & Cleaning Supplies are the data controller and within this policy when you see ‘we’ or ‘us’ that means us here at Pattersons Catering & Cleaning Supplies. We’ve always been committed to protect your data and with GDPR having come into effect on the 25th May 2018 our data protection policies have been updated to reflect the changes. This Internet Privacy Policy tells you all about the types of data we collect, explains how we use this information and if we share this information with 3rd parties why we are. For example we need to share information with your credit card company but we never share information with anyone else not related to ensuring your goods are delivered efficiently. We will never sell your information to anyone - you have the Pattersons Catering & Cleaning Supplies’ promise on that.

This policy also explains the rights and choices you have when it comes to your personal data when you use our services. This means shopping with us using our website, over the phone or in person at our depot in Newton Abbot. Our services also include offering advice and quotations as well as anything customer service related.

General Data Protection Regulation

Under the General Data Protection Regulation, which will become law in the UK on the 25th May 2018, you are also granted a number of additional rights. These include:

  • The right to rectification
  • The right to erasure
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

For more information on these rights please read the relevant guidance issued by the ICO.

Your Personal Data That’s Collected & How We Use This

We have to collect some personal data to deliver your catering and cleaning supplies. For example when you make a purchase we need to know where to deliver this. Pattersons Catering & Cleaning Supplies collects information from users of the website at several different points. For example, we collect and/or request information when a user:

  • Places an Order
  • Registers
  • Requests notification of an order status
  • Applies for a credit account
  • Submits an E-mail

In order to fulfil the requests of website users in the above instances the user may be requested to provide contact details and/or credit card information. If we have trouble processing an order, a request, or completing a delivery this contact information will be used by Pattersons Catering & Cleaning Supplies to contact you.

When you register with us online you supply us with your personal details which includes your postal address, email address, phone number and billing address and company name if applicable. Your account login details such as your username and password that you have chosen are encrypted and managed online via our website, so Pattersons Catering & Cleaning Supplies are unable to see any passwords you have chosen. We do not extract your login details and passwords from the website ever and it is only stored on the website so that you may access your account online.

When you shop with us online we collect information about this purchase such as transaction information, information about your online browsing behaviour and information about the types of device used to access our services.

If you choose to enter any of our promotions, competitions, surveys or questionnaires we collect personal data that you have provided, including the method used to contact us, phone, email, post, online form or social media. If you have opted into receive communications from us we will collect details from these emails and other digital communications such as if this was opened and any links that you click on so that we can improve and measure the effectiveness of our marketing communications, including online advertising to offer you the best experience dealing with Pattersons Catering & Cleaning Supplies.

Data Used By Pattersons Catering & Cleaning Supplies To Offer You A Better Service

To make our services available to you and so you can manage your account we need to collect the personal data detailed above. So we can process your orders and refunds, if applicable, we need this information to be able to deliver your cleaning products and inventory that you choose to purchase, to help you if you have a question related to your order and to deal with any requested refunds. We may need to contact you for a reason relevant to your order and our services using email, phone or social media. Or you may need to contact us regarding your order or one of the services we have provided. This data allows us to assist you and respond.

Data is also used to ensure that we can manage and improve our services to you as we want you to be delighted with Pattersons Catering & Cleaning Supplies. To do this we use cookies on our website as this allows us to improve your customer experience. To use any online store some cookies are required so be careful what you choose to disable because they could be crucial to enriching your online shopping experience. Further details about cookies are below in this policy.

Your data also helps us to develop and improve our product range, service, IT and communications. This data is used on a extrapolated basis so that we can monitor trends and changes over time to ensure that we are able to develop our services to improve your experience shopping with Pattersons Catering & Cleaning Supplies. Your online buying behaviour such as browsing and purchase history lets us personalise our services and products to meet your needs. If you have opted in to receive communications from us we will provide you with relevant communications via email, post or phone. You may opt out at any time and your right to be forgotten activated. We will monitor the effectiveness of our communications so that we can continuously improve these to ensure we offer you the best experience dealing with Pattersons Catering & Cleaning Supplies and our service is tailored to your needs. If you have chosen to opt in to receive communications from us then we may contact you to invite you to take part in a survey or to enter a competition. We also offer our customers promotions and discounts and if you have chosen to receive these we use your data to know where to send the information.

At Pattersons Catering & Cleaning Supplies we take crime seriously so we may use data to detect and prevent fraud, and other crimes. If required by law this information may be shared with any legal bodies that request this.

Special Offers, Account Updates & Opting Out

Pattersons Catering & Cleaning Supplies occasionally sends our customers and the users of the website announcements and updates, which contain important information about the website and service offerings which we believe to be of value to our customers and users. In order to do this, we may enhance or merge the information we collect on the website with data from third parties for purposes of marketing products or services to our customers and users.

We may communicate with the users of the website via e-mail, telephone, mail, or fax in order to provide requested services, content, product information or in regard to customer service issues relating to an account. The users of the website are always given the opportunity to 'opt-in' to having their online information used for purposes not directly related to completing a purchase or using our services at the point at which we ask for the information.

You can opt out of receiving information from us at any time even if you originally opted in. For example, our e-mail messages have an "unsubscribe" feature for users of the website who buy from us, having originally opted in, but don't want to be notified about special offers in the future. Users can simply "Reply" back to the e-mail message and type "unsubscribe" in the subject field. Upon receipt of the reply, we will remove that e-mail address from our e-mail list. If a user has more than one e-mail address, they should include the other addresses as well to ensure proper updating of their account information. You can activate your right to be forgotten at any time and if you do decide to change your mind and want to opt back in, that’s fine too.

Users of the website can always update the personally identifying information they have provided to Pattersons Catering & Cleaning Supplies simply by accessing and updating their account information on the site or by e-mailing us at hello@Pattersons.co.uk

Gathering and Sharing of Information

We monitor traffic patterns on the site and gather broad demographic information for aggregate use to analyse trends and administer the website in order to improve its layout and design and to permit website personalisation and streamlining to create the best shopping experience we can for our users. In order to perform an analysis that permits such personalisation and improvement of site design and user experience we may employ suitable third parties with whom we share the information necessary to accomplish these objectives. These statistics include no personally identifying information.

Where appropriate, we share aggregated statistical information with our business partners. These statistics include no personally identifying information.

We use a credit card processing company to bill purchasers of goods and services from the website and, depending upon the goods and services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in fulfilling and delivering orders. We share with these companies the information necessary to enable such card processing, fulfilment, and delivery of goods (i.e. name, address, and, as appropriate, payment information).

We may provide personally identifying and account information in special cases such as enforcement of our Terms of Site Use or as required by law or legal process to protect and defend the rights and safety of our website and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction.

Consent

By using our site, you agrees to the terms and conditions set forth in this Internet Privacy Statement and the site Terms of Use including all limitations of damages provisions which are an integral part hereof and the user consents to the collection and use of this information by Pattersons Catering & Cleaning Supplies as disclosed in this Internet Privacy Statement. We may revise this Internet Privacy Statement or the site Terms of Use at any time by updating these postings. By using this site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the site Terms of Use page to determine the then current policies applicable to users of the site.

How We Ensure We Protect Your Data

We have always been committed to protecting our customers’ data. Strong precautions are taken to protect the information for all users of our website. When users submit sensitive information via the website that information is protected both online and offline. We shan’t detail all the security measures we have in place here at Pattersons Catering & Cleaning Supplies to protect you as it starts to get very technical! The most important point is to assure you how seriously we take data protection and breaches of security.

We use computer safeguards such as data encryption and firewalls, and we enforce physical access controls to our buildings and files to keep this data safe.

We take credit card information security seriously and use a variety of technical solutions to make shopping on our site safe. Furthermore, your information is encrypted and protected utilising the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Safari, Firefox, and Microsoft Internet Explorer becomes locked, as opposed to un-locked or open, when you are just browsing.

While we use SSL encryption to protect sensitive information online, we also protect user information offline. All of the information of our websites users, including the sensitive information mentioned above, is maintained in a restricted section in our offices. Only those of our employees who need the information to perform a specific job (for example, our account or customer service representatives) are granted access to personally identifiable information. Furthermore, our employees are kept up-to-date on our security and privacy practices.

If you have any questions about the security at our site, you can send an e-mail to hello@ASupplies.co.uk

Cookies

You may have heard of the term "cookies". Cookies are routinely used by most, if not all, e-commerce merchants, including Pattersons Catering & Cleaning Supplies. A cookie is a small text file that is stored on your computer when you visit a website. Pattersons Catering & Cleaning Supplies utilises cookies to track visitor behaviour in order to personalise the site and enhance your customer experience. For example, by setting a cookie on our site we can remember you when you return and store items in your basket between visits. This enables us to provide a fast and efficient shopping service.

Cookies are not computer programs, cannot spread viruses and do not contain any personal or private information. You can still use our website without the cookie switched on, however, if you disable the cookie we will be unable to provide you with the personalised shopping experience we can offer using the cookie data. If you have any questions about our use of cookies, please contact us at hello@Pattersons.co.uk

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE NAME

COOKIE DESCRIPTION

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category information on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency.

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID.

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

You session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer has approved the use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

If you want to manage your cookies then you can do this via your browser or alternatively please visit www.aboutcookies.org for up to date information about cookie management. All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, see the 'Help' option in your browser for more details.

Please note that by deleting our cookies or disabling future cookies you may not be able to fully use our website. We have taken all reasonable steps to notify you of our use of cookies, your use of this site without disabling cookies is considered as your express consent for us to use cookies for the purposes set out above.

How Long Do We Keep Your Information For

We will hold your personal information on our systems for as long as is necessary for the relevant activity, for example we will keep a record of any customer for a minimum of six years after final invoice to comply with HM Customer & Revenue legal requirements. If you choose to be forgotten and have never traded with us we will remove your information from our systems.

If you ask us to stop sending you marketing materials that we have been sending you on the basis of consent, that you have given us, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@Pattersons.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

  • You have the ‘right to be forgotten’ if we are processing your data on the basis of consent, unless there are other legal grounds and obligations that require us to keep your personal data. In this case any personal data we hold would be erased and we would be unable to fulfil any requests about the information we had held retrospectively. 
  • You may request details of personal information which we hold about you under the General Data Protection Regulation “GDPR”. A “reasonable fee” may be charged for excessive or repetitive requests. If you would like a copy of the information held on you please write to THE Data Control Officer, Pattersons (Bristol) Ltd, Winterstoke Road, Bristol, BS3 2NS.
  • If you believe that any information we are holding on you is incorrect or incomplete, please email us, phone us or write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Contact Us

If you have any questions or queries relating to this Internet Privacy Policy then please contact us at hello@Pattersons.co.uk or please write to us at:

Pattersons Catering & Cleaning Supplies

Winterstoke Road

Bristol

BS3 2NS