Cleaning & Catering News

Pattersons Response To Coronavirus

Pattersons Response To Coronavirus (COVID-19)

As you will be aware, the recent Coronavirus (COVID-19) outbreak has taken many of us by surprise and has resulted in several important questions being raised by both our team here at Pattersons, and our customers.

As such, we have an in-house team working hard to monitor the situation, which is changing daily and ensuring we respond in a way we feel is most appropriate to keep our service levels to our regular standards as much as possible whilst keeping our customers and staff safe.

We are experiencing a high number of customer enquiries regarding face masks and hand sanitisers and as such, our response time may be slightly delayed. We are working as fast as we can to update and respond to all customers.

As such, we have tried our very best to answer all your Coronavirus questions below:

Should I be worried about Coronavirus?

The risk level to individuals in the UK remains low, so there is no need to worry currently. Please follow NHS England’s advice should you have any symptoms or concerns and maintain good hand washing and self-hygiene practices: https://www.nhs.uk/conditions/coronavirus-covid-19/

What is Pattersons response to the situation?

We are monitoring the situation closely to maintain service levels and reduce disruption to our supply chain as much as possible. We are working with our suppliers to offer products we can confidentially recommend and are responding to the changing scenarios accordingly, as they arise. Our team are on hand from 8.30am-5pm Monday to Friday to assist with all your queries.

What impacts does Coronavirus have on Pattersons availability & supply chain?

There are global shortages on two products which you should be aware of: face masks and alcohol hand sanitisers. We currently have no face masks available and have limited availability of alcohol hand sanitisers. Manufactures are working around the clock to increase supply and demand, which can result in slight product, packaging and price amendments as well as delayed delivery times to cater for increased demand, storage restrictions and raw material travel restrictions or shortages.

At this time, we cannot provide accurate delivery dates of these products and would like to inform customers, changes may occur to said products. We aim to update customers as and when we have this knowledge.

Currently we have a healthy stock level of gloves and other PPE as well as hand washes, surface sanitisers, virucidal cleaners and surface wipes.

When do you expect to have stock of hand sanitisers? 

At the moment, we are looking at a 4-8 week lead time. Our suppliers and our team are working hard to get stock to us and our customers as quickly as possibe. As per the Govermnent advice, we are highlighting the importance of using hand wash and warm water regularly for 2x the happy birthday song as opposed to hand sanitisers. Our hand washes can be found here:

https://www.pattersons.co.uk/hand-wash-soap.html

How do I know if a product is in stock?

On the product page, you will see a notice that says “in stock” or provides an “available in x working days” notice.

How true is your “available in X working days” notice? 

In regards to hand sanitisers and face masks, this may be inaccurate as due to global shortages and restrictions on this product, we are unable to provide accurate delivery times but we are working closely with our suppliers to provide the most accurate information we can. Our ‘available in x working days’ notices is accurate in regards to all other product lines.

Do you predict any future shortages?

We are closely monitoring stock levels of surface sanitisers, virucidal cleaners and PPE such as gloves and aprons. We have a team working to ensure we have enough stock and are in regular contact with suppliers regarding expected shortages. At this moment in time, we do not consider this an area of concern.

Should I stock up on anything?

We are not recommending stock piling as the risk to individuals in the UK remains low. Restrictions have been put in place by suppliers on some lines to avoid further shortages to essential products as a result of “panic buying”.

Do you import products from China? If so, should I be worried?

We do import a number of products from Asia, however these do not pose a risk to the end user. The World Health Organisation advises that the Coronavirus does not survive long on surfaces such as letters and packages and therefore, do not pose a concern. Many of our manufacturers that import raw materials from Asia are seeking or have already sought alternative raw materials from elsewhere where necessary to help with supply and demand.

What products do you recommend we use?

Based on research of similar viruses in the same family, we currently have a list of hand washes, hand sanitisers, surface sanitisers, virucidal cleaners, surface wipes and disposable PPE which we are recommending. To see our recommended list of in-stock Coronavirus products and recommended contact times and dilution ratios, please see here: https://www.pattersons.co.uk/cleaning-catering-special-offers/protect-yourself-from-viruses.html

Please be aware, the Coronavirus is not currently available for commercial laboratories to test against and therefore, our recommendations on products, contact times and dilution ratios are based on that of similar viruses and we cannot provide any definite guarantees for Coronavirus.

What advice are Pattersons offering?

We are recommending our customers maintain good hand washing and self-hygiene practices whilst cleaning high risk areas daily with recommended products.  You can download our FREE ‘Keep The Germs At Bay’ poster here:

https://r1.dotdigital-pages.com/p/SVR-FGG/free-coronavirus-spreading-prevention-hygiene-guide-poster-pattersons

Advice from the NHS, World Health Organisation and The Centre Of Disease Control & Prevention recommends the following:

  • Cover coughs and sneezes and dispose of used tissues in lined bins
  • Clean your hands frequently
  • Avoid sharing personal household items
  • Clean all “high-touch” surfaces everyday

If you feel unwell or have suspected Coronavirus, take these additional measures: 

  • Self-isolate yourself
  • Call 111
  • Monitor your symptoms closely

I have placed an order for hand sanitisers or face masks and my order confirmation says the product is out of stock. What happens now? 

Your order will be placed on back order and will be delivered when the stock arrives to us. This could be a 4-8 week wait time for hand santisiers and longer for face masks, however we are unable to provide any definite delivery dates. If you would like a refund and/or credit on said order, please email our team at sales@Pattersons.co.uk with your order number or delivery postcode and this will be processed within 3-5 working days.

If you have any questions regarding Coronavirus, please do not hesitate to contact our friendly team on
0845 207 1955 or email hello@Pattersons.co.uk

Kind Regards,
The Pattersons Team

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