Be A Safe Online Shopper At Pattersons

This guidance does not just relate to the Pattersons Cleaning & Catering Supplies website but to any e-commerce website where you wish to purchase goods.

Improve your online shopping experience and reduce your chances of making a purchase from an unsecured website with these handy tips.

Check If The Payment Pages Are Secure

Never start entering any personal information and card details before checking a few things. You’ll notice at Pattersons Cleaning & Catering Supplies when it comes to this stage of the checkout the URL will change from ‘http’ to ‘https’. There is also a padlock symbol next to the URL which means it is in a locked state. If you wish to find out more, just double click on this and detailed security information will be displayed. Only ever purchase from online stores with payment security.

Review Policies On The Website

You’ll notice via Pattersons Cleaning & Catering Supplies’ static pages we have been transparent with how we hold information, what we do with this and all our policies are displayed. Hopefully being part of the Pattersons Group, who have traded since 1889, and the fact you can come and see us at one of our branches in Devon, Redditch, Newton Abbot & Rochdale also acts as a trust symbol! Before completing a purchase for cleaning supplies and catering product read our returns, refunds and security policies. Certain products such as capital equipment and cleaning machines will come as standard with a warranty. Details are written next to these products on our website. Whatever website you are on, if you have never made a purchase from there please check all of this information.

Check The Company's Security Compliance Level

All legal retailers have to have some level of PCI compliance. If you can’t find the information required online, don’t be afraid to contact the Company and ask.

We Recommend You Use A Credit Card If Paying Online & Don't Have An Accommodation Supplies Trade Account

All cards are secure, especially when using them to pay online for your cleaning supplies and inventory here but we recommend if you have a credit card use this over a debit card. Why? Credit cards offer you more consumer protection, which varies depending on your card, so contact them to find out the protection you are entitled to when paying for your cleaning supplies and inventory online.

Available Contact Details?

Can you contact the Company after you have made a purchase? At Pattersons Cleaning & Catering Supplies you can and we have provided telephone numbers, email addresses and our postal address where you can come and see us and our huge cleaning supplies and catering warehouses in Bristol, Redditch, Newton Abbott and Rochdale. 

Sign Up For 3D Secure Authorisation

3D Secure provides an additional layer of protection by asking you to enter a password that has been registered with your bank. So, if you are unlucky and your card details are obtained illegally this is one way to stop funds being spent in your name.

Retain Your Purchase Confirmation

At Pattersons Cleaning & Catering Supplies when you buy any catering, bar and cleaning supply within 10 minutes of completing payment you will receive an order confirmation from us by email. You can use this to not only contact us if you wish to discuss your cleaning and catering supplies order but also to check the transaction against your credit card statement.

Reversing A Charge

Not that this will ever happen when you shop for cleaning products, bar and catering supplies with Pattersons Cleaning & Catering Supplies, but if you never receive your goods and you are unable to contact the company you made the purchase from, you can contact your bank for a chargeback.

Start Shopping At Pattersons Cleaning & Catering Supplies

© Copyright Pattersons (Bristol) Ltd 2018. All rights reserved. VAT number 449215737 & are trading names of Pattersons (Bristol) Limited, a company registered in England and Wales. Company number: 1107210