Returns policy

Goods in accordance with the contract cannot be returned without the Company's authorisation.  This must be within 30 days of purchase (This does not include specially obtained non catalogue products). Incorrectly ordered goods must be returned in an as new condition complete with the original manufactures packaging to Winterstoke Road, Bristol, BS3 2NS at the Buyer's expense and a cancellation/handling charge will normally be made.

Customers are responsible for ensuring products are appropriate for the use and application intended. Although Pattersons make every effort to ensure the accuracy of specifications, descriptions and images, customers are advised to check the exact specifications prior to ordering where variations may affect intended performance.

Return of faulty goods

If an item proves to be faulty or damaged customers must contact the customer service department on 0117 929 3801 to arrange either collection or remedial action to be instigated. Goods must be returned in the original packaging complete with any relevant instruction manuals.  Any lost or damaged manuals and packaging is payable by the customer.

Return of special orders

Special order items maynot be returned unless damaged or faulty. Special items are those not sold via the Pattersons website or catalogue and are non-stocked lines.

Items under warranty

Please refer to details supplied on delivery for information on items covered under a manufacturers warranty. Contact Customer Services on 0117 929 3801 for a collection or on-site inspection to be arranged.

Items not covered by a Commercial warranty cannot be claimed for if used in a commercial environment.

Manufacturers covering the items warranty dictate the service arrangements.  Pattersons will aim to ensure the procedure is handled quickly but customers must be aware that service may be delayed due to weekends, bank or public holidays and evenings.

Returns address

Returns Department
Pattersons (Bristol) Limited
Winterstoke Road
Bristol
BS3 2NS